Quality can only be defined by what value does a customer give do a product, as ideology changes from one person to another the norms of quality and the meaning of quality all the changes hence defining the quality is a task. As is no statistical measurement of the quality, we can just compare it to the best product available as per the customer hence understanding equality is it difficult term. By defining norms as for you for your standards of quality and later comparing them just by seeing the product or services, you can improve the understanding of equality. Having experience in different fields and two goats different products or services also increases the understanding of quality. By improving the level of perfection you can improve understanding of quality as perfection is directly correlated with the quality. When a product or services meet your requirements fulfill the quality standard as per your thinking. Hey better understanding of the quality standards also helps in improving the understanding of the quality. Garvin’s eight dimensions of quality are as follows Performance Performance can be defined as an operation characteristic of product which provides the maximum quality while using the product or services. Foreign example a performance headphone would provide excellent sound quality while being used as well as a long lasting machinery would be inside. Features These are the additional characteristics of a product and increases the overall usability or enhances the general task for what the product is designed for. Reliability Reliability can be defined as a degree of dependability and trust that is the product working for a long. of time without any error. Conformance When Product is specified with some specifications and fulfill all the specifications when being used according to the standard set by the product provider falls under the conformance. Durability It is a quality of a product which define a time period english the product works fine and does not show any physical or internal damage pin replacement becomes mandatory. Serviceability Search disability is also a very critical quality of a product which define the promptness, proficiency, currency and easily repairing capabilities our product breaks down and is prone to repair. Aesthetics Overall appearance of the product in terms of looks, feels,tastes, sound and like it depending upon the type of the product is very important. A product can be artistically attractive or it should give a positive feel to the customer. Perceived quality How a consumer encodes the dimension of quality by his perception is one of the main and important task By following the above terms in determining the quality one can easily determine and improve the standards of the quality as they are the basic requirements of quality improvement. By following Garmin’s eight dimension of quality we can improve the understanding of quality. Overall characteristics given by him are the basic characteristics required for understanding quality. By doing a multi dimensional approach of Garvin’s principles one can easily increase its understanding of the quality. Product quality mean how good the product is, is measured on the basis of the customer experiences, if the products means the customers Expectations and requirements. Product quality differ from product to product and characteristics of product quality measurement also differs in every product. Service quality in an overall measure of how well a service is delivered to the customer and involves the comparison of Expectations with the performance of the service. Product quality usually involve comparison of an expectation with the performance but the service quality is usually measured for the service organisation. To maintain a service quality in a retail store manager would have to maintain the quality of the management and store employees to provide a proper and better service to their customers. By improving service quality and improving the User experience inside a store manager can create a better environment for shopping. Some metrics and management techniques that can be used to statistically improve the quality are as follows.Quality management Assuring quality metrics is very essential for each and every organisation at manufacturing level. By assuring the quality and creating high quality products, measurement of the matrix related to the quality is very essential as it provides extensive support to the overall structure of the organisation. By maintaining the quality and measuring the specific terms related to quality management inside an organisation with the help of the total quality management as well as different quality management criterias and very beneficial for an organisation to increase their overall productivity as well as efficiency. Maintenance metrics. Metering the maintenance metrics of the plant is one of the most body parts reducing the overall cost in production. Maintenance metrics include maintenance of the Machines as well as maintenance of the different parts. By proper maintenance, overall structure of cost invested in manufacturing can be widely reduced and effectiveness and efficiency of the plant can be increased. Client experience and responsiveness metrics. Relationship with the clients is the main key thing of any company. By having measurement of the specific term in which relationship with the client is maintained, number of orders as well as number of total relationships with customers directly increase the compatibility as well as compared Aarati of the company. Inventory metrics Ratio calculation of efficient use of the inventory materials considered as one of the most important measurement for a plant. By reducing the overall inventory used to the goods which are being sold by the company directly increases the efficiency of the company. Innovation metrics By measuring overall innovation inside the organisation, and applying this specific measurements into the improvement of the overall Innovation and different aspects of new technological implementations can be very beneficial for an organisation to maintain competitive in the specific segment. These maintenance activities regarding innovation Delhi reduces the overall stress of the manufacturing plant and sometimes provide innovative solutions which benefit the manufacturing unit as well as the whole plant. Two major tools for improving qualities of an organization are as followsTotal Quality Management (TQM) Total quality management can be defined as a process of development, maintenance and deployment of the organisational system which are usually required in all the business processes. It can be further described as a cultural bond between different departments of an organisation for improving the overall quality. It is basically based on the idea of maintaining existing quality standards with continuous efforts in making incremental quality improvements. Six Sigma Six Sigma can be defined as an improved version of Total Quality Management. In Six Sigma calculation are based on more precise and pre-plan terms. Six Sigma is also very technical and offers DMAIC which stands for define, measure, analyse, improve, control. This specific term make the Six Sigma more precise and accurate in providing solutions which are measurable.